Survey of Expressway Customers and Non-Users
In late 2007, members of the Expressway Authority Board requested that a Customer Satisfaction Survey be conducted to identify benchmarks of customer satisfaction perceptions. This is also required by the Florida Transportation Commission.
The 2008 Customer Opinion Survey was conducted by JRD & Associates, Inc. (JRD), between June and July 2008. Two types of customer categories were surveyed: E-PASS users and cash users. Below are a few highlights of the survey.
- 37% of our customers use the expressway system for business related activities such as commuting and business traveling.
- For funding roads, E-PASS users choose paying tolls (44.7%) over raising taxes (22.9%)
- Survey participants agreed that our toll roads are: Faster (95%), Safer (69%), Cleaner (84%), Well-maintained (88%), Adequately Landscaped (86%), and Adequately Signed (91%)
Overall, 91% expressed satisfaction with their overall experiences on our system, exceeding the 90% performance goal set by the Florida Transportation Commission.
Show Past Surveys
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